Our Freshness Policy

At Knots Flowers and More, we're dedicated to delivering only the freshest flowers and perishables. We guarantee your order will arrive fresh and beautiful.


If for any reason your flowers or perishable items don't meet our freshness standards, please contact us immediately with accompanying images. This allows us to verify the issue and address the matter smoothly.

Our Delivery Policy

Every flower and gift from Knots Flowers and More is personally designed and delivered by our dedicated team. We're committed to ensuring your bouquet arrives fresh and beautiful every time.


Please note that due to the seasonal availability and condition of certain flowers, occasional substitutions may be necessary. This allows us to guarantee the highest quality and ensure your arrangement is always stunning.

Delivery Guarantee

Knots Flowers and More is committed to timely delivery. However, we cannot be held responsible for late or undelivered orders under the following circumstances:

1. The recipient is not available at the provided address during the requested delivery hours.
2. The address provided is incorrect or incomplete.
3. The recipient is unknown at the given address.
4. No valid contact number was provided, preventing us from reaching the recipient to complete the delivery.

Redirection of Delivery

For order redirection or subsequent delivery attempts, a surcharge for return and redelivery will apply, with the cost varying based on the new address. If you cancel your order after an arrangement has been made but before it's delivered, a 50% cancellation charge will be imposed. Please note that cancellations aren't allowed once a delivery has been attempted.

Waiting Time

Please note that if the recipient requires the courier to wait, we offer a 30-minute grace period at your location without charge.

For every additional 30 minutes of waiting time beyond this grace period, the following fees will be applied:

Motorcycle delivery: P70.00
Car delivery: P100.00

Holiday Delivery

Holidays are our busiest times at Knots Flowers and More, and to ensure your flowers arrive fresh and on time, we highly recommend placing your orders early.

As specific holiday delivery schedules and charges become available, we'll post them right here. Keep an eye out for updates to help you plan your perfect gift!

Cancellation Of Order

For Local Orders

• 2-Day Notice: To cancel an order, you must do so at least two working days before your scheduled delivery date.

• Cancellation Fee: A cancellation fee of 5% of your order's value will apply.

• Specialty Flower Orders: If your order includes specially purchased flowers, only 50% of your order value is refundable once these flowers have been acquired.

• No Cancellation After Delivery: Once an order has been delivered, it cannot be canceled.

• Late but Accepted Deliveries: If an order is delivered late but accepted by the recipient, the delivery is considered complete and cannot be canceled.

• Late Cancellation Requests: For cancellation requests received less than the stipulated two-day notice, only 50% of your order value will be refunded.

• Third-Party Items (Non-Cancelable): Items from third-party vendors (e.g., cakes, ice cream) cannot be canceled once confirmed.

For Overseas Orders

• Cancellations must be requested at least 2 working days before the scheduled delivery date.
• All cancellations are subject to acceptance by our overseas partners.
• Cancellations can only be processed upon written confirmation from our overseas partners.
• A cancellation fee of 10% of the order value will be applied
• Once an order has been delivered, it cannot be canceled.

Our Refund & Exchange Policy

For Local Orders

If you're not satisfied with the items you receive, we'll gladly replace the product or issue a full refund, provided the item is returned in its original condition.


In the rare event that your order is delivered more than 30 minutes late and we haven't informed you of the delay, you may be eligible for a refund of up to 30% of your order's value.


Please note that all sales are final, except for items received with defects. If you receive a defective item, we'll happily replace it at no extra charge.


To initiate a return, simply give us a call at +63917 8185808 or send the item back to our office.

For Overseas Orders

Since we work with overseas partners to deliver your orders, refunds can only be processed once we receive written confirmation from them that your order has been canceled or rejected by the recipient (this includes rejections due to late delivery).


If an order is delivered late but still accepted by the recipient, we consider the delivery complete, and no refund will be offered.


Please note that the refund process can take up to three months, depending on the country. This timeframe is necessary to allow banks to verify all the details.

Complaint Resolution Procedures

We at Knots Flowers and More are dedicated to your satisfaction. When you submit a complaint, you can expect an acknowledgment within 24 hours. Our team will then investigate the issue thoroughly and aims to provide you with a response within 3 working days. We appreciate your patience as we work to resolve your concerns efficiently.

Our Substitution Policy

We're committed to delivering beautiful, fresh flowers and products. Because our items are subject to availability and to ensure your order is perfect, we have a simple substitution policy.

• Getting there on time



Sometimes, to make sure your order arrives exactly when you need it (for specific baskets, vases, soft toys, etc.), a substitution may be necessary. In these cases, our florists will always replace the item with a similar element of equal or greater value. We'll also consult with you and inform you before making any substitutions.


 


• Making it fresh and beautiful



We believe in using only the freshest flowers. This means that substitutions may occur depending on seasonal availability.


For arrangements featuring a single variety of flower, the flower variety will always take precedence over the color. For example, if we're out of "pink roses," we'll substitute with a different color of roses, not a different type of flower altogether.


Whenever a substitution is needed, our expert florists will ensure the overall "look and feel" of your arrangement is maintained. They pay close attention to the shape, size, style, and color combination. Just like with on-time delivery substitutions, our florists will always consult with you and inform you before making any changes.


 

Our Security & Privacy Policy

At Knots Flowers and More, we understand that your online security and privacy are paramount. We're committed to ensuring your personal information and transactions are protected.


To provide you with a safe and secure Browse experience, we support major web browsers. For optimal security, we strongly recommend regularly updating your browser to the latest version. This ensures you benefit from the newest security features and protections available.

Secure Shopping

Your security is our top priority! We use PayPal and Maya to handle your payments.

When you pay, you'll go to either the PayPal or Maya website. There, you'll enter your card or bank details on their secure systems. We never see or store your private financial information.

Shop with confidence knowing your data is safe!

Privacy Policy Pledge

At Knots Flowers and More, our commitment is to consistently deliver high-quality products and exceptional customer service. To achieve this, we collect personal information through our member registration form, enabling us to understand your preferences better. This data allows us to provide a more tailored and personalized shopping experience on our online store.

All personal data is gathered through lawful and fair means, with the explicit knowledge and consent of our customers. Information is collected solely via voluntary input provided online, over the phone, or through forms completed at our physical shopfront. Knots Flowers and More guarantees that the confidentiality of customer data is rigorously maintained and protected.     

Your consent will be explicitly sought if your information is intended for purposes beyond completing sales transactions, internal marketing, and billing, whether by Knots Flowers and More or any third party involved in business collaborations with us.

Customers' personal data will be removed from our database if there has been no correspondence or transaction for a period of three years or more from the date of the last interaction.

Use of "Cookies"

We use cookies, which are small files stored on your computer, to enhance your experience on our website. These cookies assign you a unique user ID and help us recognize you as a valued customer, enabling us to offer personalized features. Please note that we do not use cookies to collect or store any financial information.

While most web browsers automatically accept cookies, you have the option to disable them in your browser settings. However, disabling cookies may affect the functionality of certain features on Knots, Flowers, and More, such as your shopping cart.

Rest assured, any information collected through cookies will not be shared with third parties for commercial purposes beyond what's necessary for order fulfillment and confidential site activity or sales tracking.

Your Consent to Our Policy

Your privacy matters to us. By using this website, you consent to our collection and use of information, which helps us provide you with the best possible service. We'll always keep you informed of any privacy policy changes by posting updates directly on this page, so you're always aware of our data practices.

Unsolicited Email

We only send emails to our customers and registered members. If you're a registered member, you'll receive promotional emails from us only if you've given your consent during registration.