Customer Service Officer/ Representative
Job Description:
• Answering inbound customer service calls & respond to emails
Provide advice, recommendations to customers with company's products & services
Process orders by keying in obtained information from customers to the system
Handle customer inquiries over the phone and email
Provide customers with product and service information
Enter new customer information & update existing ones in the system
Manage, identity & escalate customer's feedback
Route orders for processing & calls to appropriate resource
Follow up customer calls where necessary
Record & update essential information to database
Produce sales reports, update feedback log
Requirements:
At least college level or college undergraduate
Good command in english both verbal & written
Ability to adapt in a fast-paced environment and multitask
Knowledge of Microsoft Windows Application
Amenable to work on morning & night shift in Makati area. (Working hours 6am - 12mn - Shifting)
Salary Package with night differential, holiday, overtime pay.